Dynamic Visibility Control

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What You’ll Do

Provide remote technical assistance to troubleshoot, repair, and configure computers, laptops, servers, email platforms, passwords, and various applications like Microsoft 365.
Troubleshoot and resolve issues related to hardware, software, and network connectivity for clients.
Perform regular maintenance tasks, including monitoring, patching, and backup procedures, to ensure the smooth functioning of systems.
Administer and maintain cloud-based services, particularly Microsoft 365, to ensure optimal performance and security.
Monitor system performance and respond promptly to alerts generated from monitoring software to minimize downtime and ensure system reliability.
Engage with clients via phone to understand their technical needs and provide appropriate solutions in a professional and timely manner.
Maintain accurate records of support interactions and time spent using Clockify, ensuring thorough documentation of all activities.
Collaborate with team members to address helpdesk tickets, undertake projects, manage active directory, and implement automation solutions to enhance efficiency.
Deliver technical, user-friendly solutions to end-user requests, including PC troubleshooting, printer and scanning issues, email problems, password resets, and Multi-Factor Authentication (MFA) setup.